| Products & Safety |
Are the toys made from safe materials? What certifications do they have? |
All toys are crafted from eco-friendly, non-toxic materials such as food-grade silicone, imported beech wood, and safe plastics. They comply with national CCC certification, and export styles also meet EN71 (EU) and ASTM F963 (US) standards. Certification marks are shown on product pages.
|
|
What age group are these toys suitable for? |
Each toy displays a clear age recommendation (e.g., "3+"), based on child development and safety considerations. Please always follow the age guidance for safe and appropriate play.
|
| Cleaning & Care |
How should I clean and sanitize the toys? |
Methods vary by material: Wooden/plastic toys—wipe with a damp cloth and air dry. Plush toys—hand wash gently or machine wash in a laundry bag (check care label). Electronic toys—wipe with a dry cloth, keeping battery compartments dry.
|
|
How do I install batteries? |
Battery compartments are usually screw-secured. Insert batteries following the polarity markings (+/-) . Do not mix old and new batteries or different types. Remove batteries if the toy will not be used for a long time to prevent leakage.
|
| Orders & Shipping |
How soon do you ship orders? |
In-stock items typically ship within 24-48 hours. For bulky or pre-order items, shipping times are noted on the product page. You'll receive a tracking SMS or email once shipped.
|
|
What are the shipping costs? Free shipping? |
Shipping costs are calculated at checkout. We often offer free shipping on orders over a certain amount—check our homepage or product pages for details.
|
| Returns & Warranty |
Can I return toys? |
Unopened items in original condition are eligible for 7-day hassle-free returns. For hygiene reasons, opened plush toys, puzzles, modeling clay, etc. are non-returnable unless defective.
|
|
What if I receive a defective toy? |
If you receive a damaged, missing parts, or malfunctioning item, please contact us within 48 hours of delivery with photos or video. We will arrange a return, replacement, or missing parts shipment, and cover return shipping costs.
|